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Join our team of passionate practitioners as we grow into new spaces and work together to build something great! Thoughtium is an incredible place to collaborate with others and influence a growing consulting practice.
Operations Manager - Chicago, IL (see job description below)
TO APPLY OR FOR GENERAL INQUIRIES, PLEASE EMAIL NORM@THOUGHTIUM.COM
DATE: February 12, 2019
Job Description: Operations Manager - Chicago, IL
Thoughtium is a strategy consulting firm with core capabilities in developing team and organizational strategy, coaching and developing leaders, and building commercial learning and development capabilities. We are passionate designers and practitioners, focused on creating the space for our clients to do their best work through unique strategic experiences that meet their most critical business needs.
Thoughtium was founded in 2016 and is emerging as an exciting new firm in the consulting space. We believe our success is measured by the long-term value we offer our clients and their teams. This means prioritizing client and partner relationships and constantly evolving our value proposition. We look to grow our company with candidates who are confident in the start-up space and interested in building the future of the company.
Thoughtium is seeking a reliable, well-organized Operations Manager to lead the day-to-day operations of the firm with a focus on efficiency and time management. The Operations Manager will be responsible for managing day-to-day operations of the firm, partnering with the Executive Team to design operational strategies and frameworks, and to lead the development of scalable and right-sized internal processes. The day-to-day operations includes managing client billing and contracting, portfolio and pipeline reporting, project coordination and task completion.
We’re looking for an energetic professional who enjoys wearing multiple hats. The Operations Manager will have responsibility for generating insights that will aid in the growth of the business and overall approach with business development and client management.
Consistently demonstrates positive energy and strong initiative/ ownership
Commits to high standards of excellence and models an exemplary work ethic
Creates connection and invests in relationships
Embodies high ethical character and makes good decisions
Works independently, seeking feedback and support from peers
Establish team atmosphere through leadership and employee development
Develop organizational processes and systems for operations, including content management, billing, accounts payable, payroll and scheduling
Manage client billing processes including contract development, invoicing, accounts receivables/payables, and client communication for billing purposes
Develop and manage internal reports and tools that provide insights and trends to the Thoughtium Executive Team on business health and operations
Plan and contribute to monthly and quarterly Executive Team leadership meetings
Improve employee and client retention rates through active communication and problem-solving efforts
Continue education in management, organization and team-building skills
Manage master calendar, including key client engagement schedules, target dates and deadlines, and internal schedules
3-5 years experience in operations, office management, chief-of-staff role, or similar related field
Experience analyzing or managing P&L, projects, or project portfolios preferred
Experience using QuickBooks and accounting-related software
Proficient at Microsoft Office Suite products (Ppt, Word, Excel) and/or Google Suite products (Slides, Docs, Sheets)
Excellent written and verbal communication abilities
Excellent problem-solving skills
Ability to use and learn new technology
Project management experience
Ability to work independently, meet deadlines and produce results
Health insurance and benefits
Great office environment at WeWork, Fulton Market in Chicago
Minimum travel requirements
A unique opportunity to grow your career with an exciting start-up!