Shape the Future: Careers at Thoughtium

Full-Time Position
Location: Chicago (Fulton Market)
Hybrid: 3 Days/Week in Office

Who is Thoughtium?

Thoughtium is a management consulting firm whose mission is to design and deliver human-centered experiences that inspire growth. In a world where technology is accelerating faster than ever, we believe the true edge belongs to organizations that fully activate the potential of their people. Our point of view — Human Potential is the Advantage — shapes how we work with our clients and how we build our own firm.

We partner with organizations ranging from emerging startups to Fortune 500 companies to help them navigate complexity, develop leaders, and build cultures where people and performance thrive together. We are practitioners at heart, combining strategy, design, and disciplined execution to create experiences that actually change behavior.

Internally, we hold ourselves to the same standard. Our culture is grounded in curiosity, connection, and accountability. We care deeply about how the business runs, how teams work together, and how systems enable people to do their best work. As we grow, we are investing intentionally in the operational foundation that enables our people, our clients, and our future.

‍The Role

Business Management and Operations serve as a strategic engine for Thoughtium, shaping how we plan, perform, and scale the firm. As the Operations Manager, you will play a critical role in building and strengthening the systems, processes, and operational discipline that powers our business.

You will own core operational and financial processes, including business analytics and reporting, billing, expense management, and internal controls — ensuring accuracy, consistency, and reliability across the firm. You will help improve operational health and margin by strengthening forecasting, tracking performance against plans, and increasing the ROI of internal initiatives.

In close partnership with firm leadership, you will elevate decision enablement by improving data quality and operational insight for the Leadership Team and Partners. Your work will reduce friction, increase confidence in our numbers, and create a stronger foundation for scalable growth.

This is a hands-on, high-impact enablement role, one that strengthens Business Excellence as a strategic capability and helps Thoughtium operate with greater clarity, resilience, and precision at a pivotal stage of growth.

Business Excellence & Performance

• Bring a strategic systems mindset to right-size processes, tools, and data to drive current business needs, and anticipates future growth
• Design and optimize Thoughtium standards, systems, processes and tools that improves effectiveness
• Deliver end-of-month executive reporting and maintain dashboards that translate data into insight-ready trends for leaders
• Strengthen forecasting accuracy and performance transparency through disciplined data management
• Apply strategic, analytical thinking to interpret operational and financial data that enables informed decision-making
• Partner with the Director of People to plan and execute high-quality in-person team experiences, gatherings, and employee experience needs
• Provide hands-on, in-person support for office management and creating an optimized workplace experience

Business Operations

This role has clear, recurring ownership. On a monthly basis, the Operations Manager will be accountable to:

• Own and continuously strengthen core operational processes, including expense management, client invoicing, A/R and A/P, and resource management with precision and consistency
• Manage monthly invoicing process across all systems, including forecasting models, pipeline tracking, and client procurement
• Collect, review, and ensure accuracy of Thoughtium team expense reporting
• Manage monthly A/R and A/P, tracking outstanding items and following up as needed
• Manage 1099 partner relationships, including onboarding, 1099 SOW’s, and delivery to enable power partnerships
• Independently take initiative to anticipates needs and drives operational excellence

Business Strategy

• Contribute to the annual planning, rolling forecasts, and capacity planning through accurate data, operational inputs, and execution follow-through
• Translate strategic priorities into operational actions, timelines, and systems enablement
• Ensure operational readiness as the firm evolves priorities and scales

You Have:

• 3-5 years in operations, project management, consulting, or a related role, ideally within a professional services or project-based environment
• Builder’s Mindset: Demonstrated ability to create structure where it does not exist, translate strategy into action, and developing repeatable practices
• Systems Thinking: Strong ability to bring clarity, structure and action across people, processes and tools that drives business results
• Forecasting & Performance Insight: Experience with forecasting, reporting, and turning data into actionable insights
• Influence & Collaboration: Effectively work up, down, and across the organization to drive high alignment and impact results
• Technology and Systems: Experience with modern collaboration, productivity, and reporting tools.

‍Why Thoughtium?

Thoughtium is at an exciting point in its growth. We are intentionally scaling our business while staying deeply committed to the experience, development, and well-being of our people. We believe that how we operate matters — and that strong systems, clear ownership, and thoughtful design are essential to unlocking human potential and sustained performance.

Joining Thoughtium means stepping into a firm where your work has visible impact. You will have the opportunity to take ownership quickly, influence how the business operates, and help shape the next chapter of a growing, values-driven consulting firm.

‍At Thoughtium, you’ll find:

• Meaningful ownership and accountability, with the ability to get involved quickly and make a real difference
• Incentives tied to impact, aligned to individual contribution, project leadership, and firm performance
• A highly collaborative team, working alongside thoughtful, driven practitioners who care deeply about doing great work together

‍We’re proud to be recognized as one of Inc.’s Best Workplaces in 2025, reflecting our commitment to building a culture where people can do their best work and grow their careers.

‍Benefits

• Participation in incentive structures tied to individual and business performance
• Comprehensive health, dental, and vision coverage
• 401(k) plan with a 3% company match
• Flexible time off
• Paid family leave
• Hybrid and remote work options
• Ongoing opportunity to grow your career within a dynamic, growing consulting firm

‍Our Values 

• Build Community: Community is our real differentiator.  We approach our clients and broader community with a service mindset. 
• Thrive in both the clouds and the dirt: We balance creativity with rigor, thinking expansively while executing with discipline. We have a unique duality of the “artists & the operators”.  We play and execute in both the clouds and the dirt.‍
• Make Big Impact: Performance looks and feels different in our startup. Impact encompasses consistent performance, ownership & accountability. We leverage our strong sense of collectivism within our team & community.

Our Operating Norms

How we show up matters. Our Operating Norms guide our behaviors and day-today commitments to each other:

• Feedback, Move Forward
• Check Your Wake
• Say it, Do it, Own it
• Enjoy the Climb
• Care for Each Other & the Business
• Stay Curious

For more information or to apply, please email: careers@thoughtium.com.

Thoughtium is an equal opportunity employer and values diversity at our company.  We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.