Client Story

Accelerating Leadership Capabilities for Commercial Impact

Our Custom Learning Journey equipped first-line commercial leaders to define great leadership—and step into their roles with greater clarity, confidence, and impact.

Client

Leading customer engagement platform

Solution

Learning Experiences

Client Need

As our client company continues to grow and scale, more team members are being promoted into roles requiring strong foundational leadership and managerial capabilities. Recognizing this shift, our client saw an opportunity to invest in developing critical skills across the go-to-market (GTM) organization—preparing emerging leaders for long-term success.

Many of these new leaders had limited experience managing people and minimal exposure to formal leadership training.

To build a strong leadership bench, the program focused on key priorities of: defining and embodying great leadership, coaching for both performance and personal growth, and navigating the various dimensions of leadership—shifting seamlessly between high-level strategy and day-to-day execution.

Our Solution

To strengthen first-line leadership capabilities, Thoughtium partnered with the client to design a tailored development journey. We began by conducting 50+ interviews with leaders across functions—from executives to front-line managers—to gather insights on the behaviors, mindsets, and skills foundational to effective leadership.

Rather than relying on a one-size-fits-all approach, we synthesized these insights to uncover team strengths, development opportunities, and what a meaningful leadership experience should look like in their specific context.

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The resulting leadership journey included three core components:

Live Two-Day Learning Experience

Leaders came together for an immersive, hands-on experience focused on essential leadership capabilities. Through real-time practice, discussion, and reflection with peers, participants gained confidence and clarity in applying these skills to their roles.

‍Group Coaching Sessions

Following the two-day experience, Thoughtium facilitated small-group peer coaching sessions to reinforce the learning. These sessions created space for leaders to apply tools to real-world scenarios, explore challenges in a supportive environment, and build community through shared reflection and feedback.

Closing Capstone

The journey concluded with a live capstone session that brought the full cohort back together to celebrate wins, share key takeaways, and identify new commitments to guide their continued leadership growth.

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Results & outcomes

4.7

average rating out of 5 for how the experience provided impactful concepts and tools to apply in-role

14%

increase in confidence knowing when and how to coach their team for performance and development

120+

cross-functional leaders across four global regions have been through the experience so far

The program drove significant impact, with the majority of participants sharing they strongly agreed the experience provided them with impactful concepts and tools to apply in-role.

What they had to say

“This experience was valuable because it provided an opportunity to deeply reflect on my leadership style and areas of growth. It encouraged me to clearly articulate my leadership purpose, values, and the impact I aim to drive. Additionally, the process of setting specific commitments and actionable next steps allowed me to align my personal and professional goals with the broader vision of my role.”

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Director

Manager of Managers

“It was extremely engaging. I thoroughly enjoyed applying these concepts with real life scenarios and role-playing, which got me out of my comfort zone. Learning from other leaders on the team was also such a treat as she shared common problems and identified how to navigate them.”

Team Lead

Front-Line Managers